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Cognizant Notification 2023 – Opening for Various Process Specialist Posts | Apply Online

Cognizant has issued the latest notification for the recruitment of 2023. Applications are invited for the post of Process Specialist – Voice Other details like Education Qualification Details, Required Age Limit, Mode Of selection, Fee Details, and How to Apply are given below.

Organization: Cognizant

Type of Employment: IT Jobs

No.of Vacancies: Various

Job Location: Hyderabad

Post Name: Process Specialist – Voice

Official Website:

Applying Mode: Online

Last Date: ASAP

Details Of Vacancies:

  • Process Specialist – Voice

Qualification Details:

  • Candidates must have passed the High School graduate, MCA, BE/BTech with 4 – 6 years of Experience or the equivalent from a recognized Board or University.


Stakeholder/Business Management:

  • They would be required to interact with customers (internal / external) to meet process deliverables.
  • Creating medium/complex design concepts for presentations/print/web/Rich media for the client/customer.

Customer Relationship Management:

  • Provide information, educate customer, troubleshoot, probe and fix issues.
  • Follow up on Waiting/Open issues, feedback and coaching.
  • Conduct Quality audits and review of teams’ performance.


  • Conduct Huddles and Team meetings.
  • Contribute to and participate proactively in knowledge sharing sessions.
  • Participate and contribute to organizational activities.
  • Act as a buddy for New Hires.
  • First level reporting.
  • Conduct peer reviews.
  • Conduct refresher training.
  • Collate team performance data for reporting purposes as and when requested by Process and Team Lead.

In the absence of the PL and TL, perform the following tasks .
when assigned:

  • Handle escalation calls.
  • Manage service levels on a daytoday basis.
  • Provide coaching and feedback for improvement.

Must Have Skills:

  • Speaking English
  • Customer Service

Required Age Limit:

  • Not Specified


Salary Package:

  • Best In Industry

Mode of Selection:

  • Interview

Steps To Apply for Online Mode:

  • Log on to the official website
  • Candidates can apply online.
  • Candidates should ensure that they fulfill the eligibility criteria as per requirements.
  • Pay the application fee, if needed.
  • Click on the submit button for the submission of the application.
  • Take a printout of the application for future use.

Important Instructions:

  • Before Applying, Candidates are advised to go through the instructions given in the notice of examination very carefully.

Official Links: