Concentrix has issued the latest notification for the recruitment of 2024. Applications are invited for the post of Team Leader, Operations Other details like Education Qualification Details, Required Age Limit, Mode Of selection, Fee Details, and How to Apply are given below.
Organization: Concentrix
Type of Employment: Private Jobs
No.of Vacancies: Various
Job Location: Bangalore
Post Name: Team Leader, Operations
Official Website: www.concentrix.com
Applying Mode: Online
Last Date: ASAP
Details Of Vacancies:
- Team Leader, Operations
Qualification Details:
- Candidates must have passed the Graduate and Postgraduate or the equivalent from a recognized Board or University.
Role and Key Responsibilities:
- Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring by organization policy and applicable legal requirements
- Effectively coach direct reports on their performance regularly to ensure performance metrics are achieved at a minimum weekly
- Identify performance-related issues, develop an action plan for improvement, and implement corrective action, up to and including termination of employment
- Ensure service delivered to our customers meets contractual Key Performance Indicators (‘KPIs’) and financial expectations.
- Communicate expectations to employees and provide timely updates
- Provide subject matter expertise in handling escalated customer calls as needed
- Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
- Stay current on internal work processes, policies, and procedures. Attend required manager development training
- Promote the Concentrix values through both behavior and attitude, including being an advocate for team members
Key skills & knowledge:
- Must have 4+years of experience
- Highly motivated individual with skills to develop and coach team members to achieve performance expectations
- Work well under pressure and follow through on items to completion
- Strong communication skills, both written and verbal
- Ability to lead the team in multi-tasking, prioritization, and meeting timelines on deliverable
- Ability to mentor, coach, and provide direction to a team of employees
- Willingness to work a flexible schedule.
Required Age Limit:
- Not Specified
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Salary Package:
- Best In Industry
Mode of Selection:
- Interview
Steps To Apply for Online Mode:
- Log on to the official website www.concentrix.com
- Candidates can apply online.
- Candidates should ensure that they fulfill the eligibility criteria as per requirements.
- Pay the application fee, if needed.
- Click on the submit button for the submission of the application.
- Take a printout of the application for future use.
Important Instructions:
- Before Applying, Candidates are advised to go through the instructions given in the notice of examination very carefully.
Official Links:
- Applying Link: Click Here
