GlobalLogic Recruitment 2024: Opportunities Opening for Senior Engineer, Product Support Posts
GlobalLogic has issued the latest notification for the recruitment of 2024. Applications are invited for the post of Senior Engineer, Product Support (AEM Role). Other details like Education Qualification Details, Required Age Limit, Mode Of selection, Fee Details, and How to Apply are given below.
Organization: GlobalLogic
Type of Employment: Private Jobs
No.of Vacancies: Various
Job Location: Gurgaon
Post Name: Senior Engineer, Product Support (AEM Role)
Official Website: www.globallogic.com
Applying Mode: Online
Last Date: ASAP
Details Of Vacancies:
Senior Engineer, Product Support (AEM Role)
Qualification Details:
Candidates must have passed the Bachelor’s or Masters’s degree in Computer Science plus with 1 – 3 years of experience in the Web and/or ECMS technologies space. or the equivalent from a recognized Board or University.
Strong knowledge of Web technologies especially JAVA/J2EE (e.g. coding, garbage collection
tuning, heap dump & thread dump analysis) and JavaScript, Content Management Systems
Working knowledge of different OS including WIN, UNIX, LINUX, Solaris
Experience and ability to conceptually understand the implications and propose architectures
for large-based solutions of different sizes, their implications on the solution concept and
development as well as understanding the impact of caching and other performance-related
measures
Support all kinds of product-related issues e.g. architecture, infrastructure, functionality,
development, integration, migration, etc.
Analyzing critical issues for providing RCA and taking corrective measures to avoid recurrence
of similar issues
Recognizing areas that require patching and upgradation for fixing vulnerabilities
Excellent oral and written communication skills; the ability to articulate technical solutions
and how they can solve customer business problems for all audiences including non-technical
Effective dialogue-building skills; listening, and good Q&A skills.
Preferences:
Strong knowledge or hands-on experience with Core Java
Excellent written or Verbal communication (English)
Ready to work in a 24*7 work environment.
Job Responsibilities:
Drive measurably high levels of customer satisfaction that lead to customer loyalty and retention.
Provide customer support via telephone and portal. Acts as a customer advocate ensuring all customers’ voices are heard.
Liaise with engineering/product management to ensure customers’ desires for future product development are heard
Address customer concerns and questions, large and small, in an effective and timely manner Understand the real-world impact that issues and defects have on customers
Work closely with customers to understand their business and how best to assist them in using Adobe Experience Manager
Assist in testing new and enhanced product features
Manage incidents professionally and within stated timelines
Accurately record and maintain incidents in accordance with department standards
Troubleshoot, validate and report customer-submitted bug reports
Assist Engineering staff in resolving product issues
Participate in department team meetings
Assist in special projects and other duties as assigned