Globiva has issued the latest notification for the recruitment of 2024. Applications are invited for the post of Quality Assurance Analyst (QA). Other details like Education Qualification Details, Required Age Limit, Mode Of selection, Fee Details, and How to Apply are given below.
Organization: Globiva
Employment Type: IT Jobs
Total Vacancies: Various
Location: Gurugram/Kolkata/Bengaluru
Post Name: Quality Assurance Analyst (QA)
Official Website: www.globiva.com
Applying Mode: Online
Last Date: ASAP
Details Of Vacancies:
- Quality Assurance Analyst (QA)
Qualification:
- Candidates must have passed the complete Any Graduate with 1 year of experience. or the equivalent from a recognized Board.
Roles and Responsibilities:
- Auditing of calls and complete analysis of service requests.
- Sharing one-on-one feedback with agents based on audits.
- Works with the Operations team to develop the overall process improvement strategy and quality plan.
- Monitoring if CCE has used the right telephone etiquettes and followed appropriate hold procedures and has given a proper resolution for the customer’s request.
- Highlighting issues as per the quality parameters.
- Sharing daily reports & Quality Scores with the team.
- Participating in internal & external calibration sessions with Quality/Operations.
Skills:
- Excellent verbal, written and interpersonal communication skills.
- Exceptional listening and analytical skills.
- Must be proficient with Microsoft Office (intermediate Word, basic Excel).
- Outstanding customer service skills and dedication to providing exceptional customer care.
- Ability to multitask and successfully operate in a fast-paced, team environment.
Age Limit:
- Not Specified
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Salary Package:
- Refer to the official notification
Selection Process:
- Interview
Read More: Pondicherry University Recruitment 2024: Details For Various Guest Faculty Posts
How to Apply:
- Go to the official website www.globiva.com
- To find the advertisement for Accenture, click on the advertisement.
- Accenture notification will open read it and check Eligibility.
- To apply enter your details correctly.
- Candidates will be provided the opportunity to edit their application form before submission.
- Finally, click the submit button and take a printout of the application form.
Important Links:
- Notification & Apply Link: Click Here
