HCL Tech has issued the latest notification for the recruitment of 2024. Applications are invited for the post of Technical Specialist. Other details like Education Qualification Details, Required Age Limit, Mode Of selection, Fee Details, and How to Apply are given below.
Organization: HCL Tech
Type of Employment: IT Jobs
No.of Vacancies: Various
Job Location: Chennai
Post Name: Technical Specialist
Official Website: www.hcltech.com
Applying Mode: Online
Last Date: ASAP
Details Of Vacancies:
- Technical Specialist
Qualification Details:
- Candidates must have passed the B-Tech with 2.5-5 Years of experience or the equivalent from a recognized Board or University.
Job Description:
- ServiceNow Administrator E2/E3 Band
- Basic Requirements:
- Minimum 6+ years of Relevant ServiceNow Experience. Total IT experience minimum 8 Years.
- Experience in supporting the implementation, administration, configuration, and/or basic development of the ServiceNow tool
- ServiceNow Experience should include basic scripting knowledge in ServiceNow, tool configuration, design work, technical configuration, and deployment.
- Able to work on the configuration of the core applications such as Incident, Problem, Change, Service Catalog, and workflows.
- Supported system integrations using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
- Experience with working or developing in any one of the following programming languages: JavaScript, CSS, HTML or HTML 5, Angular JS
- Experience in working on Agile/Scrum methodology.
- Excellent communication skills.
- Ready for rotational shifts including night shift.
Preferred Skills:
- Understanding of Configuration Management as it relates to ITIL
- Experience with ServiceNow application configurations like Virtual Agent, Mobile App, ATF, Agent Workspace, Predictive Intelligence, and Service Portal.
- Strong communication, Strong presentation, and writing skills.
- Excellent troubleshooting skills with the ability to demonstrate influence in a consultative fashion to stakeholders and other team members.
- Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions
- Mandatory – ServiceNow CSA certified.
- ITIL certification / CIS/ CAD ServiceNow certification is an advantage.
- To provide support for on-call escalations and do root cause analysis of the given issue
- To independently resolve tickets within the agreed SLA of ticket volume and time
- To adhere to quality standards, regulatory requirements, and company policies
- Work on value-adding activities such as Knowledge base update and management, Training freshers, coaching analysts
- To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
Required Age Limit:
- Not Specified
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Salary Package:
- Best In Industry
Mode of Selection:
- Interview
Steps To Apply for Online Mode:
- Log on to the official website www.hcltech.com
- Candidates can apply online.
- Candidates should ensure that they fulfill the eligibility criteria as per requirements.
- Pay the application fee, if needed.
- Click on the submit button for the submission of the application.
- Take a printout of the application for future use.
Important Instructions:
- Before Applying, Candidates are advised to go through the instructions given in the notice of examination very carefully.
Official Links:
- Applying Link: Click Here
