Globiva Recruitment 2024: Exiting Opportunity for Quality Assurance Analyst (QA) Post

Globiva has issued the latest notification for the recruitment of 2024. Applications are invited for the post of Quality Assurance Analyst (QA). Other details like Education Qualification Details, Required Age Limit, Mode Of selection, Fee Details, and How to Apply are given below.

Organization: Globiva

Employment Type: IT Jobs

Total Vacancies: Various

Location: Gurugram/Kolkata/Bengaluru

Post Name: Quality Assurance Analyst (QA)

Official Website: www.globiva.com

Applying Mode: Online

Last Date: ASAP

Details Of Vacancies:

• Quality Assurance Analyst (QA)

Qualification:

• Candidates must have passed the complete Any Graduate with 1 year of experience. or the equivalent from a recognized Board.

Roles and Responsibilities:

• Auditing of calls and complete analysis of service requests.
• Sharing one-on-one feedback with agents based on audits.
• Works with the Operations team to develop the overall process improvement strategy and quality plan.
• Monitoring if CCE has used the right telephone etiquettes and followed appropriate hold procedures and has given a proper resolution for the customer’s request.
• Highlighting issues as per the quality parameters.
• Sharing daily reports & Quality Scores with the team.
• Participating in internal & external calibration sessions with Quality/Operations.

Skills:

• Excellent verbal, written and interpersonal communication skills.
• Exceptional listening and analytical skills.
• Must be proficient with Microsoft Office (intermediate Word, basic Excel).
• Outstanding customer service skills and dedication to providing exceptional customer care.
• Ability to multitask and successfully operate in a fast-paced, team environment.

Age Limit:

• Not Specified

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Salary Package:

• Refer to the official notification

Selection Process:

• Interview

Read More: Pondicherry University Recruitment 2024: Details For Various Guest Faculty Posts

How to Apply:

• Go to the official website www.globiva.com
• To find the advertisement for Accenture, click on the advertisement.
• Accenture notification will open read it and check Eligibility.
• To apply enter your details correctly.
• Candidates will be provided the opportunity to edit their application form before submission.
• Finally, click the submit button and take a printout of the application form.

Important Links:

• Notification & Apply Link: Click Here